Ocean Soul Rewards Terms and Conditions
These Terms and Conditions apply to the Ocean Soul Rewards Program ("the Program") operated by Ocean Soul Bali. By joining or participating in the Program, you agree to these terms.
1. Eligibility
The Program is open to individuals with an active customer account on oceansoulbali.com. Membership is free and limited to one account per person. Ocean Soul Bali reserves the right to refuse or terminate accounts that are suspected to be fraudulent or duplicated.
2. Earning Points
Points are earned through eligible purchases and actions as outlined in the Program. Points are awarded on the order subtotal (excluding shipping, taxes, and any discounts).
You can also earn bonus points by completing specific actions, such as:
Signing up: 50 points
Following us on Instagram, Facebook, or Pinterest: 30 points per platform
Leaving a written review: 200 points
Including a photo or video with your review: 50 bonus points
Points are allocated once the action or purchase is confirmed. Ocean Soul Bali may change the ways points are earned or the value of points at any time without notice.
3. Redeeming Points
Points can be redeemed for reward vouchers and offers available through your Rewards Dashboard or the VIP Rewards widget. To redeem a reward, copy the code provided and paste it at checkout. Points cannot be exchanged for cash, credit, or any other alternatives. Rewards must be used before expiry where applicable and may not be combined with other discount codes unless explicitly stated.
4. Birthday Rewards
To receive birthday points, you must enter your birth date via the VIP Rewards widget at least 30 days before your birthday. Birthday points are automatically added to your account on your birthday each year. If your birthday is added after this window, points will be granted on your next birthday.
5. Referral Program
Customers can access a unique referral link via the VIP Rewards widget or their Rewards Dashboard. When a new customer places their first order using this link (minimum $80 spend), they receive $15 off. Once their order is confirmed, the referrer receives a $15 discount to use on their next purchase. Referrals are not eligible for points. Referral links must not be shared publicly on discount websites or used for self-referral.
6. Tiers and Status
Your tier is based on your total spend within a rolling 12-month period:
VIP: up to $399
Bronze: $400–$949
Silver: $950–$1,499
Gold: $1,500–$1,999
Platinum: $2,000+
Tier benefits include increased point earning rates, birthday points, early access to launches, exclusive offers, and other perks.
If you do not place an order for 6 months, your account will be moved down one tier. If you resume activity, your tier will adjust based on your updated spend level.
7. Points Expiry
Points expire after 12 months of inactivity. Inactivity is defined as no eligible purchases, no reward redemptions, and no successful referral activity during the period. Expired points cannot be reinstated.
8. Account Access
You can access your Rewards Dashboard and all available rewards through either:
The VIP Rewards widget (on the bottom left of the website)
Logging into your account and visiting your Profile.
From there, you can view your points, tier level, birthday reward, referral link, and redeem any available offers.
9. Program Changes and Termination
Ocean Soul Bali reserves the right to modify, pause, or terminate the Program at any time, including changing the points structure, rewards, or eligibility criteria. If the Program is terminated, all unused points and rewards will be forfeited.
10. Abuse and Misuse
Any abuse of the Program, including but not limited to creating multiple accounts, self-referring, or attempting to manipulate points, may result in disqualification from the Program, loss of points, and possible account suspension.
11. Contact
If you believe there is an error in your points or rewards balance, please contact us at hello@oceansoulbali.com. We’ll do our best to resolve it.
