Shipping policy

We Ship Worldwide - From Australia & Bali 

 Free Express Shipping on all orders over $250 AUD / $200 USD

Orders under $250 AUD/$200 USD ship express for a flat rate of $15 AUD/$10 USD

Orders are dispatched from Australia or Bali depending on stock availability

  -  Please Note: Orders to Latin America may incur an additional shipping fee at checkout

Duties, Taxes & Customs 

For international orders, applicable duties and taxes are calculated based on your shipping destination and collected at checkout.

This means:

You’ll see applicable duties and taxes before completing your order.

Duties and taxes are paid upfront as part of your order.

There should be no additional duties or taxes to pay on delivery.

Please note:

Duties and tax rates are determined by the customs authorities in your destination country and vary by country.

The amount shown at checkout is calculated based on your order and shipping destination.

Customs processing and clearance times are determined by local authorities and are outside Ocean Soul’s control.

Refused Deliveries

If a parcel is refused or returned due to unpaid customs charges, the customer is responsible for:

Return shipping costs

Original shipping fees + 5% transaction fee

Any customs, duties or handling charges incurred

Shipping protection does not cover customs charges or refused deliveries.

Postage Times

Australia & Indonesia
1–3 business days

International Orders (UK, EU, USA & Rest of World)
Typically 3–6 business days via Express Postage

Processing Time

In-Stock Orders

All in-stock orders are dispatched within 1–2 business days Monday - Friday.

During peak periods or new releases, please allow up to 3 business days.

Pre-Orders
If your item is marked as Pre-Order, it will be shipped out as soon as it’s available. You’ll receive a tracking email once your order is dispatched.  (Please check your spam or junk folder if it doesn’t appear in your inbox.)

Tracking & Delivery

Once your order has shipped, you’ll receive a tracking link via email.

For delivery updates or customs-related queries, we recommend contacting the carrier directly using your tracking details.

Returns to Sender

If a parcel is returned to us because it was uncollected, refused, or undeliverable, we’re happy to assist with re-delivery.

A re-shipping fee applies to cover shipping costs:

$15 AUD for Australian orders

$25 AUD for international orders

International Orders

If a parcel is returned due to unpaid duties or customs charges:

The shipment will be returned to us by the carrier

Any duties, taxes, return shipping, and carrier fees incurred are the responsibility of the customer

These costs will be deducted from your refund or payable prior to re-shipping

We recommend tracking your parcel closely and responding to any carrier or Customs notifications to avoid delays or additional charges.